Made to order pieces or bespoke pieces are exempt from credit note or refund. If you are not happy with your (non-bespoke) purchase, we are happy to offer an exchange, subject to the following terms: You must return it within 14 days of receiving your order dispatch confirmation email and in the condition, it was sold. Therefore undamaged, unworn, and in its original packaging along with your original order number. Darcy & Jazz Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded. Exchanges are of course possible within the terms set out above. In the rare event that goods are delivered faulty or damaged please email us at firstname.lastname@example.org so we can arrange a replacement or a credit note. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will cover the costs of postage to return the goods.